User guide

👵 Setting up the elder's phone

1. Install Ebeveynim on your elder's phone from Google Play (Android) or the App Store (iPhone).
2. Open the app. If needed, choose English at the top. Read the notice and tap ✅ I have read and understood.
3. On "Whose phone is this?" choose For my elder.
4. Enter the name of the person who will use the phone (e.g. Grandma Mary) and tap Continue.
5. Enter the elder's phone number and choose a 4-digit PIN. Type the PIN twice and tap ✅ Save.
   Be sure to write this PIN down. If the elder's phone changes or the app is deleted, this number and PIN are needed to bring the family back. No SMS is sent; the number simply works as a username.
6. A QR code appears. Tap ✅ Grant permissions below it and answer "Allow" to every question (microphone, calls, camera, notifications). Also choose "Allow" for the battery question so notifications arrive without delay.
7. Leave the QR code on the screen and move on to connecting your own phone. When a family member scans this code with their own phone, the elder's phone connects to them and the home screen opens by itself.
   If you won't connect anyone right now, tap ⬅ Skip for now, go to home screen. A big ➕ Connect a family member (QR) button then shows on the home screen; open the code from there (or from ⚙ Settings) later.

📱 Connecting your own phone

1. Install and open Ebeveynim on your own phone and accept the notice.
2. Choose Mine (family member).
3. Type your name the way you'd like it to appear on your elder's screen (e.g. My son John) and enter your phone number. Your elder will call you on this number.
4. Tap 📷 Scan QR code and point your camera at the code on the elder's phone. If the camera doesn't open, type the 8-character code shown on the screen and tap Connect with code.
5. Once connected, enter your number and choose a 4-digit PIN. This brings your account back if you reinstall the app or change phones.
6. Your home screen opens. A big card with your name also appears on your elder's phone.

👨‍👩‍👧 Adding siblings and other family members

Each family member follows the connecting your own phone steps and scans the QR code on the elder's phone. To show the elder's QR code: on the elder's screen, press and hold the ⚙ Settings icon in the top right for 3 seconds.

• Basic allows 1, Family 3, and Family Plus 5 family members. There is no limit during the 14-day trial.
• Only one person buys the plan, and everyone uses it. See Plans.

👫 Adding mum and dad to the same family

If mum and dad use separate phones, both can be added to the same family (with Family Plus and during the trial, up to 4 elders).

1. Set up the second elder's phone following setting up the elder's phone, with their own number and PIN.
2. On your phone, tap ➕ Add another elder (scan QR) at the bottom of the home screen.
3. Scan the QR code on the second elder's screen.

📒 Adding contacts to the elder's screen

1. On your home screen, tap 👥 Contacts on your elder's card.
2. Tap ➕ Add contact. With 📒 Choose from phone contacts you can pick the number from your contacts.
3. Add the nicknames your elder will say (e.g. my son, John, Johnny). When your elder says "call my son", the app looks for these names.
4. Tap Save. Change the order with ▲ ▼. Your elder's screen updates instantly.

To change how the elder appears on your screen, use ✏ Name next to their card. The name you give here (Dad, Grandpa, My wife…) only shows on your phone.

🎤 How does your elder use the app?

Settings are hidden so the elder doesn't open them by accident: they open by pressing and holding the ⚙ icon in the top right for 3 seconds.

💬 What can you do as a family member?

• 🎤 Voice / ✍ Text: send your elder a message. Text messages are read aloud on the elder's phone. A "seen" notice shows below.
• 📣 Call me: your elder's screen shows "John wants you to call" and reads it aloud; when your elder presses the green button, they call you.
• 📍 Ask location: choose Current location (once) or Live location (1 hour). It arrives when your elder approves; open it in Google Maps with 🗺 Open in Maps. Turn live location off with ⏹ Stop.
• 📹 Send video (Family, Family Plus and trial): send your elder a 10-second video, 1 a day to each elder separately. It goes only to that elder. Videos from your elder open on your phone too.
• 📷 Ask photo: "How are you right now?" A single button appears on your elder's screen; when they press it, their photo comes to you. You can ask each elder for at most 3 photos a day.
• If your elder asks for a photo: a "Mum is asking you for a photo 📷" screen opens on your phone; tap 📷 Send a photo to take one or pick one from the gallery.
• 📷 Send photo: take one with the camera or pick from the gallery, then send it to your elder, to the people you choose or to Everyone (elders included) or to Everyone except elders. It opens large on the elder's screen with a spoken notice.
• ⏰ Reminder: set an alarm on your elder's phone with a note and a time. Details.
• Notice box: notifications like "Mum saw your message ✓ You can relax" still appear at the top; while the app is open, or the next time it's opened, they also show as a big box on screen and close with OK.
• Status tiles: battery level and when the phone was last used. You're notified when the battery is low or the phone hasn't been used for the time you choose (Family and Family Plus).
• 👤 My details (name, phone): correct your own name or number.

⏰ Setting a reminder alarm

1. On your elder's card tap ⏰ Reminder → ➕ New reminder.
2. Type the note; it will appear in large letters on the elder's screen.
3. Choose the time and pick Once (with a day), Every day or Some days.
4. Tap ⏰ Set the reminder. The alarm is set on the elder's phone.

• At that time the elder's phone rings like an alarm, the note is shown in large letters and read aloud.
• When the elder taps OK, you get a "… saw the reminder ✓" notification.
• If they don't tap it within 10 minutes it rings once more. If they still don't, you get a "… didn't see the reminder" notification; you may want to call.
• Remove reminders you set with Delete on the same screen. Up to 10 reminders can be set per elder.
• On Android, for the alarm to ring right on time, turn on "Reminder alarms ring right on time" in ⚙ Settings → Permissions on the elder's phone.

💳 Buying a plan

1. All features are free for the first 14 days. The days left are shown at the top of the home screen.
2. Tap Plans at the top of the home screen.
3. Choose Basic (1 family member), Family (3 family members) or Family Plus (5 family members, 4 elders) and confirm the payment in the store.
4. If you changed phones and the plan doesn't show, tap Restore purchases.

To cancel: on Android, Google Play → Payments & subscriptions; on iPhone, Settings → [your name] → Subscriptions. Cancellation takes effect at the end of the period. Without a plan, the app can't be used after the trial. Your family details aren't deleted; once a plan is bought, the app opens where you left off.

🔄 I deleted and reinstalled the app

1. Install the app again, open it and accept the notice.
2. Most of the time the app signs you back in automatically; your family, contacts and plan come back exactly as they were.
3. If it doesn't, choose 🔑 I already have an account on "Whose phone is this?".
4. Enter the phone number and 4-digit PIN you used when you signed up and tap Sign in.
5. If it's the elder's phone, answer "Allow" to the permission requests again.

📲 I changed my phone

1. Install Ebeveynim on the new phone.
2. When moving from Android to Android, if you restored the old phone's backup, the app may sign you in automatically.
3. Otherwise 🔑 I already have an account → the number + 4-digit PIN from sign-up. This is always the way when moving to iPhone or between iPhone and Android.
4. If the plan doesn't show, the person who bought it should tap Plans → Restore purchases.
5. Delete the app from the old phone. If the same account stays open on two phones, messages only reach the phone that signed in last.

Even if your phone number has changed, sign in with the old number you used when signing up. The number is just a username; you don't need to still have that line.

🔑 I forgot my PIN

For security, PINs can't be reset by SMS or email; after 5 wrong attempts the account is locked for a while.

🚪 Removing someone from the family

For security, family members can't remove each other; removal is only done from the elder's phone.

1. On the elder's screen, press and hold the ⚙ icon in the top right for 3 seconds.
2. In the Family members list, tap Remove next to the person and confirm.

🗑 I want to delete my account

• Family member: at the very bottom of the home screen, Delete my account and data → confirm twice.
• Elder: press and hold ⚙ for 3 seconds → Settings → Delete my account and data. If the only elder in the family is deleted, all of the family's data is deleted.

Deleting your account does not cancel your subscription; cancel it in the store. Details: Account deletion page.

🛠 Something isn't working

Still stuck? Write to us: destek@ebeveynim.tr

🌐 Changing the language

The app opens in English if the phone's language is English, otherwise in Turkish. You can switch with the Türkçe / English buttons on the first screen, in the elder's Settings (hold ⚙ for 3 seconds), or on the family member's home screen under My details. Each phone keeps its own language: for example, the elder can use Turkish while a son abroad uses English. Read-aloud and voice commands follow the selected language.